The Rail Solution

The Rail Solutions customer privacy notice

Registered name: Model Rail Solutions Ltd. Company number (16238040)

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details
Model Rail Solutions Ltd
Unit 17c, Top Barn Business Centre.
Worcester Road,
Holt Heath
Worcester.
Worcestershire
WR6 6NH

Email: privacy@therailsolution.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Date of birth
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information
• Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences

We collect or use the following information to comply with legal requirements:

• Names
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Your data protection rights
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Your data protection rights.
• Your right to erasure - You have the right to ask us to delete your personal information. Your data protection rights
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Your data protection rights.
• Your right to object to processing - You have the right to object to the processing of your personal data. Your data protection rights.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Your data protection rights.
• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Your data protection rights. 

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from:

• Directly from you

How long we keep information:

For information on how long we keep personal information, see our retention schedule at https://therailsolution.com/moodle30/admin/tool/dataprivacy/summary.php

Others we share personal information with:

• Organisations we’re legally obliged to share personal information with

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated 03-03-25