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The Rail Solutions customer privacy notice

Registered name: Model Rail Solutions Ltd. Company number (16238040)

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details
Model Rail Solutions Ltd
Unit 17c, Top Barn Business Centre.
Worcester Road,
Holt Heath
Worcester.
Worcestershire
WR6 6NH

Email: privacy@therailsolution.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Date of birth
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information
• Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences

We collect or use the following information to comply with legal requirements:

• Names
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Your data protection rights
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Your data protection rights.
• Your right to erasure - You have the right to ask us to delete your personal information. Your data protection rights
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Your data protection rights.
• Your right to object to processing - You have the right to object to the processing of your personal data. Your data protection rights.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Your data protection rights.
• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Your data protection rights. 

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from:

• Directly from you

How long we keep information:

For information on how long we keep personal information, see our retention schedule at https://therailsolution.com/moodle30/admin/tool/dataprivacy/summary.php

Others we share personal information with:

• Organisations we’re legally obliged to share personal information with

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated 03-03-25

Full policy

Cookie policy 

Model rail solutions Ltd trading as the Rail Solution.com

This cookie policy (“Policy”) describes what cookies are and how they are being used by the railsolution.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Model Rail Solutions Ltd. (doing business as “The Rail Solution”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. You should read this Policy so you can understand the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our privacy policy.

 

Table of contents

1. What are cookies?
2. What type of cookies do we use?
3. What are your cookie options?
4. Changes and amendments
5. Acceptance of this policy
6. Contacting us

 

What are cookies?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you when you visit our website and also when you visit certain other websites.

 

What type of cookies do we use?

Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigation through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies
Functionality cookies let us operate the Website and Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and services during future visits.

 

What are your cookie options?

If you do not like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. Visit internetcookies.com to learn more about how to do this.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features the Website and Services offer.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, post a notification on the main page of the Website. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective data of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy or the use of cookies, we encourage you to contact us using the details below:

privacy@therailsolution.com

Model Rail Solutions Ltd trading as The Rail Solution. Unit 17c, Top Barn Business Centre, Worcester Road, Holt Heath, Worcestershire. WR6 6NH. United Kingdom.

Full policy

Model rail Solutions Ltd Usage Terms and Conditions for TheRailSolution.com Website

Welcome to therailsolution.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Model Rail Solutions Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Model Rail Solutions Ltd.’ or ‘The Rail Solution’ or ‘us’ or ‘we’ or 'ourselves; refers to the owner of the website whose registered office is Unit 17c, Top Barn Business Centre, Holt Heath, Worcestershire. WR6 6NH United Kingdom.  Our company registration number is 16238040, registered in England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·       The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·      This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: NONE.

·     Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·     Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·     This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·     All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·     Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·     From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·     Use of the material on this website is Non-exclusive and Non-transferrable and shall be used for non-commercial purposes only.

·     All content on this website is non-sublicensable and shall be limited to use for the personal learning of the purchaser only

·     Usage of any material contained or sourced from this website is strictly

·     Permissions for access to, and usage of, the content on this website are revocable.

·     All fees paid to us are only refundable at the absolute discretion of ourselves.

·     Availability of the course and materials on this website purchased by the customer shall be until the course is discontinued.

·     Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright Notice

This website and its content are copyright of Model rail Solutions Ltd. - © Model Rail Solutions Ltd, 2025. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.